Refund Policy
1. Introduction
At Sumati International, we aim to maintain transparency and fairness in all business transactions. This Refund Policy outlines the conditions under which refunds, replacements, or cancellations may be considered.
2. Order Confirmation
Orders are considered confirmed once payment has been received and order specifications including product type, quantity, and customization details have been finalized.
Once an order is confirmed and production has begun, cancellation may not be possible.
3. Customized Products
Many of our products are manufactured with custom branding, packaging, or specifications according to client requirements.
Due to the nature of customized products, refunds or cancellations are generally not applicable once production has started.
4. Damaged or Defective Products
If products are received in damaged condition due to manufacturing defects or packaging issues, customers may notify us within 48 hours of delivery with supporting details and images.
After verification, we may offer:
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Replacement of the affected products
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Appropriate resolution depending on the situation
5. Refund Eligibility
Refunds, if applicable, may be processed under the following conditions:
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Order cancellation before production begins
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Verified product defects or damage
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Mutual agreement between the buyer and the company
Refunds will only be processed after proper verification of the request.
6. Processing Time
Approved refunds, if any, may take reasonable time to process depending on payment method and administrative procedures.
7. Shipping & Handling
Shipping and logistics charges are generally non-refundable, unless otherwise agreed under specific circumstances.
8. Policy Updates
Sumati International reserves the right to update or modify this Refund Policy at any time. Updates will be reflected on this page.
9. Contact Us
For any questions regarding refunds, replacements, or order concerns, customers may contact us through the contact details available on our website.